Urgent: No internet connection for 2 weeks now

Dear Toomuch WiFi Support,

I am writing to express my deep frustration and disappointment regarding the ongoing disconnection of my WiFi service for almost two weeks, despite having paid my monthly subscription fee on time.

Over the past week, I have contacted your support team multiple times, and I keep receiving the same vague response: "We are waiting for the technical department to set a date." This is completely unacceptable. I depend on this service to work, and being without internet for this long is severely affecting my productivity and income.

I am paying for a service I am not receiving, and there appears to be no sense of urgency from your side to resolve this matter.