SQ
Snazo Q
1 reviews | Active since Nov 2019
13 Feb 2026, 11:11
Urgent Complaint – Appaling service and Unresolved WiFi Issue
I am extremely disappointed with the service I have received.
I logged a case on Monday regarding my WiFi not working, and by Friday I still had not received any assistance. Instead of resolving the matter promptly, the agent escalated the case to technical support and informed me that I must wait an additional 72 hours.
This delay is unacceptable, especially considering that the issue has already been ongoing for several days. Reliable internet service is essential, and the lack of urgency and support has been very frustrating.
Based on this experience, I would not recommend this WiFi service to anyone. I request urgent intervention and immediate resolution of this matter.
Helpful (0)
Replies (7)0
Replies (7)
TooMuchWifi's replyOfficial
13 Feb 2026, 12:42Hi Snazo,
Thank you for bringing the issue to our attention. According to your Account., the Ticket was created today the 13th. The previous Ticket was closed because you were assisteed and confirmed connectivity. The Technical support team will be in touch with as soon as they get to your new Ticket.
Thank you for bringing the issue to our attention. According to your Account., the Ticket was created today the 13th. The previous Ticket was closed because you were assisteed and confirmed connectivity. The Technical support team will be in touch with as soon as they get to your new Ticket.
TooMuchWifi's reply13 Feb 2026, 12:42
Official
Hi Snazo,
Thank you for bringing the issue to our attention. According to your Account., the Ticket was created today the 13th. The previous Ticket was closed because you were assisteed and confirmed connectivity. The Technical support team will be in touch with as soon as they get to your new Ticket.
Thank you for bringing the issue to our attention. According to your Account., the Ticket was created today the 13th. The previous Ticket was closed because you were assisteed and confirmed connectivity. The Technical support team will be in touch with as soon as they get to your new Ticket.
SQ
Snazo Q's updateReviewer Update
13 Feb 2026, 13:16Hi Too much Wifi,I contacted your team on Wenesday to change the password myself ,none of your team members had phoned me to assist. After i was done chning the password only then i requested the connection issue to be looked into. So how was that ticket associated with an old issue which was not confirmed as resolved? That proves to me that you team is not serious about customer services and your service is really appalling. Just now wjen i calle dinto your service centre there was no manager to assist with escalating the matter further yet you are able to respond on this platform. Ridiculous.Just get my issue resolved or refund me for this entire wasted week.
SQ
Snazo Q's update13 Feb 2026, 13:16
Reviewer Update
Hi Too much Wifi,I contacted your team on Wenesday to change the password myself ,none of your team members had phoned me to assist. After i was done chning the password only then i requested the connection issue to be looked into. So how was that ticket associated with an old issue which was not confirmed as resolved? That proves to me that you team is not serious about customer services and your service is really appalling. Just now wjen i calle dinto your service centre there was no manager to assist with escalating the matter further yet you are able to respond on this platform. Ridiculous.Just get my issue resolved or refund me for this entire wasted week.
SQ
Snazo Q's updateReviewer Update
13 Feb 2026, 14:08The main reason why we pay WIFI is so we can do our day to day things. Its really sicknenig that you have the guts to respond on this platfrom yet you have not even called me back. The lady who
SQ
Snazo Q's update13 Feb 2026, 14:08
Reviewer Update
The main reason why we pay WIFI is so we can do our day to day things. Its really sicknenig that you have the guts to respond on this platfrom yet you have not even called me back. The lady who
TooMuchWifi's replyOfficial
14 Feb 2026, 09:33Hi Snazo,
We sincerely apologise for the delay in responding to you. The tech support team has an SLA if 48-72 hours to attend to a ticket. Once they get to your ticket, feedback will beprovided to you. We sincerely apologise for the inconvenience caused.
Connecting iKasi to the World,
TooMuchWifi.
We sincerely apologise for the delay in responding to you. The tech support team has an SLA if 48-72 hours to attend to a ticket. Once they get to your ticket, feedback will beprovided to you. We sincerely apologise for the inconvenience caused.
Connecting iKasi to the World,
TooMuchWifi.
TooMuchWifi's reply14 Feb 2026, 09:33
Official
Hi Snazo,
We sincerely apologise for the delay in responding to you. The tech support team has an SLA if 48-72 hours to attend to a ticket. Once they get to your ticket, feedback will beprovided to you. We sincerely apologise for the inconvenience caused.
Connecting iKasi to the World,
TooMuchWifi.
We sincerely apologise for the delay in responding to you. The tech support team has an SLA if 48-72 hours to attend to a ticket. Once they get to your ticket, feedback will beprovided to you. We sincerely apologise for the inconvenience caused.
Connecting iKasi to the World,
TooMuchWifi.
SQ
Snazo Q's updateReviewer Update
14 Feb 2026, 09:53That in total is 168 hrs and 72hrs thats how long it takes too much Wifi to attend to a query.
SQ
Snazo Q's update14 Feb 2026, 09:53
Reviewer Update
That in total is 168 hrs and 72hrs thats how long it takes too much Wifi to attend to a query.
TooMuchWifi's replyOfficial
14 Feb 2026, 10:21Hi Snazo,
We have responded to your other comment. Please revert back to it.
Connecting iKasi to the World,
TooMuchWifi.
We have responded to your other comment. Please revert back to it.
Connecting iKasi to the World,
TooMuchWifi.
TooMuchWifi's reply14 Feb 2026, 10:21
Official
Hi Snazo,
We have responded to your other comment. Please revert back to it.
Connecting iKasi to the World,
TooMuchWifi.
We have responded to your other comment. Please revert back to it.
Connecting iKasi to the World,
TooMuchWifi.
SQ
Snazo Q's updateReviewer Update
14 Feb 2026, 10:47That other feedback is False,Maybe if you tell me who called me to confirm that your wifi is working.I still have your chats where the matter was left hanging on wednesday after i called your team for assistance not even 1 follow up. Now i must wait another 72 hrs. Your service is **** and a total waste of money.
SQ
Snazo Q's update14 Feb 2026, 10:47
Reviewer Update
That other feedback is False,Maybe if you tell me who called me to confirm that your wifi is working.I still have your chats where the matter was left hanging on wednesday after i called your team for assistance not even 1 follow up. Now i must wait another 72 hrs. Your service is **** and a total waste of money.