Unhappy

I lost coverage on the 1st of June and TooMuchWifi sent a whatsapp text saying they were aware of the network outage and are working on the issue. Today is the 19 of June and I still don't have coverage. I've been logging incidences and providing them with my new contact number to call me. Instead of reading the whatsapp text properly and call the provided number, they kept sending messages saying they are unable to reach me. I have lost hope in this company and considering looking for something else. They are not reliable and have very bad customer service. I did not have internet coverage this entire time but i paid for it.