Too Much WiFi - Ongoing Fault, Poor Service & Unfair Billing

I am extremely disappointed with the service I have received from Too Much Wifi. I logged a faukt after my wifi stopped working completely. No one contacted me until i personally followed up with the call centre. Only then was a technician scheduled to come out on 27 January 2026. The technician replaced a white cable with a grey cable one and left. When I got home later that day, the wifi was still not working. I immediately called the call centre again and reported that the issue was unresolved. I even informed the agent that my airtime would run out and requested a call back which never happened. The following day, I had to call again while at work to follow up. During this call, I asked whether I would be reimbursed for the days I have not been able to use the wifi. I was told no, because technicians come out for free and equipment changes are done at no cost. The response made it seem as if the fault is somehow my responsibility, which is unacceptable. I am paying for a service that is not working. To date, my wifi is still not working, yet I am now being asked asked to pay for February for a service that has been completely unusable.

This is poor customer service, lack of accountability and unfair billing. I expect my wifi issue to be resolved urgently. A credit or reimbur*****t for the period I have not had a service. An explanation as to why customers are expected to pay for a downtime caused by technical faults.

I would appreciate urgent assistance and proper resolution.