aM
anele M
1 reviews | Active since Jul 2022
20 Sept 2024, 16:54
TOO MUCH WIFI DID NOT PITCH FOR INSTALLATION
My brother paid the installation fee, Too Much Wifi called him yesterday saying they will come today and said they work during working hours, so my brother took a day off today which means loss of income as Too Much wifi did not pitch and did not communicate. Very bad customer service!!!
Helpful (0)
Replies (3)0
Replies (3)
TooMuchWifi's replyOfficial
21 Sept 2024, 08:06Hi Anele,
Trust you are well.
Trust you are well.
The scheduling team informed the customer yesterday that the technicians would not be able to make it to his location. We sincerely apologize for the inconvenience this has caused your brother. He was also assured that he would be contacted to arrange a new appointment. We truly regret the missed appointment and are committed to improving the service we provide.
Connecting iKasi to the World,
TooMuchWifi.
Connecting iKasi to the World,
TooMuchWifi.
TooMuchWifi's reply21 Sept 2024, 08:06
Official
Hi Anele,
Trust you are well.
Trust you are well.
The scheduling team informed the customer yesterday that the technicians would not be able to make it to his location. We sincerely apologize for the inconvenience this has caused your brother. He was also assured that he would be contacted to arrange a new appointment. We truly regret the missed appointment and are committed to improving the service we provide.
Connecting iKasi to the World,
TooMuchWifi.
Connecting iKasi to the World,
TooMuchWifi.
aM
anele M's updateReviewer Update
21 Sept 2024, 11:05You only informed him when he called you. You did not call him earlier to tell them the technicians are not going to be able to make it to the location. You have lack of communication. How sure is he that you will definitely come? He must now take another day off and will you compensate for loss of income for Friday 20.09.2024? People in Atlantis mostly complain which means you don't have enough technicians for the Atlantis area yet you have more sales coming from this side. You should look into having mote technicians. That's the solution.
aM
anele M's update21 Sept 2024, 11:05
Reviewer Update
You only informed him when he called you. You did not call him earlier to tell them the technicians are not going to be able to make it to the location. You have lack of communication. How sure is he that you will definitely come? He must now take another day off and will you compensate for loss of income for Friday 20.09.2024? People in Atlantis mostly complain which means you don't have enough technicians for the Atlantis area yet you have more sales coming from this side. You should look into having mote technicians. That's the solution.
TooMuchWifi's replyOfficial
21 Sept 2024, 12:08Hi Anele,
Thank you for your response.
Your brother received a call yesterday following his contact with the center, and the scheduling team explained why the technicians couldn’t make it. We sincerely apologize for the inconvenience this has caused. While we understand we can't compensate him for the day he took off, we will do our utmost to ensure the team is there on the new date so his installation can be completed successfully.
Trust this is in order,
Connecting iKasi to the World,
TooMuchWifi.
Thank you for your response.
Your brother received a call yesterday following his contact with the center, and the scheduling team explained why the technicians couldn’t make it. We sincerely apologize for the inconvenience this has caused. While we understand we can't compensate him for the day he took off, we will do our utmost to ensure the team is there on the new date so his installation can be completed successfully.
Trust this is in order,
Connecting iKasi to the World,
TooMuchWifi.
TooMuchWifi's reply21 Sept 2024, 12:08
Official
Hi Anele,
Thank you for your response.
Your brother received a call yesterday following his contact with the center, and the scheduling team explained why the technicians couldn’t make it. We sincerely apologize for the inconvenience this has caused. While we understand we can't compensate him for the day he took off, we will do our utmost to ensure the team is there on the new date so his installation can be completed successfully.
Trust this is in order,
Connecting iKasi to the World,
TooMuchWifi.
Thank you for your response.
Your brother received a call yesterday following his contact with the center, and the scheduling team explained why the technicians couldn’t make it. We sincerely apologize for the inconvenience this has caused. While we understand we can't compensate him for the day he took off, we will do our utmost to ensure the team is there on the new date so his installation can be completed successfully.
Trust this is in order,
Connecting iKasi to the World,
TooMuchWifi.