SM
Sylvia M
1 reviews | Active since Oct 2021
22 Dec 2023, 09:42
Too much wifi
This is the 2nd time I'm writing here. I'm angry I'm paying for something that is not working. You rep**** that you will be getting back to me.You did but your Agents know nothing. I've been given a runaround nothing is fixed and still have the audacity to remind for payment for what something that is not working. They did the speed test saw that I'm getting less than 5mbps . I was told the technician will get back to me nothing it's been 3 weeks now.
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Replies (1)
TooMuchWifi's replyOfficial
03 Jan 2024, 15:32Hi Sylvia, thank you for leaving us a review. We apologise for any inconvenience caused. We have looked into your account and it seems as though you only created a ticket a week ago and due to all of the public holidays over the festive season, we have only managed to schedule you for maintenance tomorrow. We understand that you might have felt that your issue was not attended to, however we suggest that you log a ticket with all the relevant information about the issue as well as you contact details so that the process can go quicker and smoother.
Connecting iKasi to the world.
TooMuchWifi
Connecting iKasi to the world.
TooMuchWifi
TooMuchWifi's reply03 Jan 2024, 15:32
Official
Hi Sylvia, thank you for leaving us a review. We apologise for any inconvenience caused. We have looked into your account and it seems as though you only created a ticket a week ago and due to all of the public holidays over the festive season, we have only managed to schedule you for maintenance tomorrow. We understand that you might have felt that your issue was not attended to, however we suggest that you log a ticket with all the relevant information about the issue as well as you contact details so that the process can go quicker and smoother.
Connecting iKasi to the world.
TooMuchWifi
Connecting iKasi to the world.
TooMuchWifi