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Phelokazi M
1 reviews | Active since Jan 2019
23 Feb 2026, 15:23
TOO MUCH PROBLEMS AND STORIES
Too Much Wifi I'm so disappointed the run around i have been getting from your company one consultant says something completely different basically i have been dealing with ****s and now they telling me i wont be getting my refund
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Replies (5)0
Replies (5)
TooMuchWifi's replyOfficial
23 Feb 2026, 16:59Hi Phelokazi
Thank you for reaching out. According to the system, your Refund was captured and processed early Feb. Please eloborate on the other refund are you referring to?
Thank you for reaching out. According to the system, your Refund was captured and processed early Feb. Please eloborate on the other refund are you referring to?
TooMuchWifi's reply23 Feb 2026, 16:59
Official
Hi Phelokazi
Thank you for reaching out. According to the system, your Refund was captured and processed early Feb. Please eloborate on the other refund are you referring to?
Thank you for reaching out. According to the system, your Refund was captured and processed early Feb. Please eloborate on the other refund are you referring to?
PM
Phelokazi M's updateReviewer Update
24 Feb 2026, 11:08 he refund I am referring to is for December. I called and was promised that, since I did not use WiFi in December, my December installment would be refunded. Last week, I followed up and was told the money would be in my account within three days. The refund was supposedly done on Tuesday. To my surprise, when I called yesterday, all of that was treated like it never happened. I have not received a dime. The excuse given was that everything was “removed by installers” so they have no record. Who are the ghost employees I was speaking to last week, promising a refund? This is extremely unprofessional. Your colleagues are lying and giving conflicting information, and I am left without my refund. I want this resolved immediately.
PM
Phelokazi M's update24 Feb 2026, 11:08
Reviewer Update
he refund I am referring to is for December. I called and was promised that, since I did not use WiFi in December, my December installment would be refunded. Last week, I followed up and was told the money would be in my account within three days. The refund was supposedly done on Tuesday. To my surprise, when I called yesterday, all of that was treated like it never happened. I have not received a dime. The excuse given was that everything was “removed by installers” so they have no record. Who are the ghost employees I was speaking to last week, promising a refund? This is extremely unprofessional. Your colleagues are lying and giving conflicting information, and I am left without my refund. I want this resolved immediately.
PM
Phelokazi M's updateReviewer Update
24 Feb 2026, 11:10 Your customer service is the pits—truly disappointing. I did receive the refund for my January payment, but I have been waiting for the December refund. I have been calling and dealing with conflicting information every time. Do you even train your staff? They all sound clueless and keep giving me different stories. I want my December refund processed immediately. This back-and-forth is unacceptable.
PM
Phelokazi M's update24 Feb 2026, 11:10
Reviewer Update
Your customer service is the pits—truly disappointing. I did receive the refund for my January payment, but I have been waiting for the December refund. I have been calling and dealing with conflicting information every time. Do you even train your staff? They all sound clueless and keep giving me different stories. I want my December refund processed immediately. This back-and-forth is unacceptable.
TooMuchWifi's replyOfficial
03 Mar 2026, 14:35Hi there,We sincerely apologise for the frustration and inconvenience this has caused. We understand how upsetting it must be to receive conflicting information, especially when it concerns your refund. That is not the standard of service we aim to provide.
Thank you for confirming that the January refund was received. We would like to urgently investigate the outstanding December refund and provide you with clear, accurate feedback.Please kindly send us your account details via direct message so we can escalate this matter immediately and ensure it is resolved without any further back-and-forth.
We appreciate your patience and the opportunity to make this right.
Connecting iKasi to the World,
TooMuchWifi.
Thank you for confirming that the January refund was received. We would like to urgently investigate the outstanding December refund and provide you with clear, accurate feedback.Please kindly send us your account details via direct message so we can escalate this matter immediately and ensure it is resolved without any further back-and-forth.
We appreciate your patience and the opportunity to make this right.
Connecting iKasi to the World,
TooMuchWifi.
TooMuchWifi's reply03 Mar 2026, 14:35
Official
Hi there,We sincerely apologise for the frustration and inconvenience this has caused. We understand how upsetting it must be to receive conflicting information, especially when it concerns your refund. That is not the standard of service we aim to provide.
Thank you for confirming that the January refund was received. We would like to urgently investigate the outstanding December refund and provide you with clear, accurate feedback.Please kindly send us your account details via direct message so we can escalate this matter immediately and ensure it is resolved without any further back-and-forth.
We appreciate your patience and the opportunity to make this right.
Connecting iKasi to the World,
TooMuchWifi.
Thank you for confirming that the January refund was received. We would like to urgently investigate the outstanding December refund and provide you with clear, accurate feedback.Please kindly send us your account details via direct message so we can escalate this matter immediately and ensure it is resolved without any further back-and-forth.
We appreciate your patience and the opportunity to make this right.
Connecting iKasi to the World,
TooMuchWifi.
PM
Phelokazi M's updateReviewer Update
04 Mar 2026, 06:49I did not use the any internet hence i kept calling the whole of December i was promised refund early Feb the was advised money will be in my account after three days for December amount but when i called again was told a different story that you removed the wifi so you cant see that but i told by one of your consultant that it showed I used few mb not gigabytes so its been a rollercoster with you company i sent banking details via whatsapp
PM
Phelokazi M's update04 Mar 2026, 06:49
Reviewer Update
I did not use the any internet hence i kept calling the whole of December i was promised refund early Feb the was advised money will be in my account after three days for December amount but when i called again was told a different story that you removed the wifi so you cant see that but i told by one of your consultant that it showed I used few mb not gigabytes so its been a rollercoster with you company i sent banking details via whatsapp