Time wasters! No Customer service here! If I could give half a Star, I would

I cannot begin to describe how poor customer service these people provide. We are new subscribers to this company. We paid for Wi-Fi and installation on 31/08/2024. We got a call from them on Tuesday (03/09/2024) requesting to schedule installation for Wednesday (04/09/2024) between 8am and 5pm, no specific time and had to cancel plans to be home when they come.

Fair enough they called us on the day (Wednesday) around 2 in the afternoon requesting to reschedule for Thursday 05/09/2024 and again no specific time (just between 8am and 5pm) meaning another day's plans had to be cancelled.

I called them just before 11am to ask if they had an E.T.A for me so that If I had to leave the house I would be back in time for them but unfortunately they could not give me a time as this depended on the technicians and what time they get done at the scheduled installations. This meant I could not move!

hours went and there was no communication, I decided to call them again just after 4pm to ask if installation was still happening and I was advised that according to the system my installation is still scheduled and that it will be before 5pm but the technicians will call me when they are coming.

5pm came, still no communication from these people, It seemed I was the only one making the effort, I called them again and the lady advised that, because it is now after 5pm, the technicians will not be coming and that they will contact me to re-schedule. No one called until I called them again this morning after 10am and spoke to someone who advised that my installation has been scheduled for Tuesday 10/09/2024. If I had not called I would have wasted another day waiting for them to call.

This kind of service is really pathetic. I don't know how these people run their business if they don't take their clients seriously.

First impressions last long- I'm really disappointed with their service.