S
Siya

1 reviews | Active since Jun 2025

03 Jun 2025, 07:18

They were supposed t...

They were supposed to come yesterday but they didn't come and install the wifi till now and they didn't communicate or anything

0
Replies (3)
TooMuchWifi
TooMuchWifi's reply03 Jun 2025, 10:33
Official
Hi Siya, 

Thank you for reaching out, kindly provide us with your registered number so we can look into the matter and provide feedback to you with regards to your query.

We sincerely apologise for the inconvenience caused. 

Connecting iKasi to the World,
TooMuchWifi. 
TooMuchWifi
TooMuchWifi's reply03 Jun 2025, 12:15
Official
Hi Siya,

Thank you for providing the details requested. We have enquired further regarding your missed installation without no communication and we sincerely apologise for the inconvenience this has caused for you. We have escalated the matter and we will revert back to you with feedback as soon as we have feedback from our relevant department doing scheduling. 

Please advise which other date might be convenient for you to check availability and see if they can't schedule for that? 

Connecting iKasi to the World,
TooMuchWifi. 
TooMuchWifi
TooMuchWifi's reply03 Jun 2025, 12:33
Official
Hi Siya, 

Today's schedule has already been finalised, and our technicians are currently attending to the appointments in progress. Due to the current weather conditions, we are also unable to confirm whether they will be able to complete all scheduled work today.

We will request the team to review availability for the remainder of the week and schedule your appointment as soon as a suitable time slot is confirmed.We sincerely apologize for the inconvenience caused and appreciate your understanding and patience.

Connecting iKasi to the World,
TooMuchWifi.