1 reviews | Active since Jul 2022
THE WORST SERVICE EVER
I have joined this WiFi network from March and every month I always experience technical difficulties with my connection. The last time they sent someone from their technical team who came and they fixed it . Now I have not been able to connect from Wednesday I had to spend my own money and get data send them an email that’s when I got call back after numerous attempts of trying to get hold of them on their whatsapp line . The last advisor said I will be getting a call from their tech support team today but up to now the is still no response . I’m actually so fed up with and getting pathetic service. I’m stuck with a WiFi that is not working and I will still be expected to pay for the same thing I couldn’t even use
Thank you for reaching out and for taking the time to share your experience. We want to start by sincerely apologizing for the ongoing connectivity issues you’ve been facing and the frustration caused by the delays in support.
We’ve already escalated your case for urgent technical intervention, and your wifi maintenance is proposed for 16th September. Kindly confirm if we can go ahead and make a booking for this day.
Once again, we truly apologize for the connection disruptions you've been facing.
Connecting iKasi to the world
TooMuchWifi
Thank you for reaching out and for taking the time to share your experience. We want to start by sincerely apologizing for the ongoing connectivity issues you’ve been facing and the frustration caused by the delays in support.
We’ve already escalated your case for urgent technical intervention, and your wifi maintenance is proposed for 16th September. Kindly confirm if we can go ahead and make a booking for this day.
Once again, we truly apologize for the connection disruptions you've been facing.
Connecting iKasi to the world
TooMuchWifi