SM
Sisa M
1 reviews | Active since Jan 2025
02 Jan 2025, 18:03
THE WORST OF THE WORST!
The absolute worst service and internet provider. I've been a loyal customer for over 3 years, but the manner in which customers queries are handled is outrageous. Actually, issues aren't resolved at all.
I've had to sit without a connection for over 8 days and no one, absolutely no one had attempted to remedy the situation, or offer solutions. They do not send technicians to the clients properties to scrutinize the issue and solve it in their capacity to ensure customer satisfaction. I've spoken to Kimberely, she didn't assist me with anything. I later spoke to Bennet and he too did not do anything. I DO NOT RECOMMEND THEM TO ANYONE AND I AM OFFICALLY LEAVING! DO NOT EVEN BOTHER YOURSELF THINK THEYRE AFFORTABLE, THEIR SERVICE IS CATASTROPHIC.
If I could give them -100000 stars I would.
Helpful (0)
Replies (3)0
Replies (3)
TooMuchWifi's replyOfficial
03 Jan 2025, 10:01Hi Sisa, Thank you for bringing this issue to our attention, customer satisfaction is our top priority. There's a team scheduled for today to maintain your wifi, we will monitor the team to ensure they make it in time to your house. We apologise for the inconvenience caused and thank you for taking our call.
TooMuchWifi's reply03 Jan 2025, 10:01
Official
Hi Sisa, Thank you for bringing this issue to our attention, customer satisfaction is our top priority. There's a team scheduled for today to maintain your wifi, we will monitor the team to ensure they make it in time to your house. We apologise for the inconvenience caused and thank you for taking our call.
SM
Sisa M's updateReviewer Update
05 Jan 2025, 00:09**** ⚠️📢🚨⚠️📢
After weeks of hassle with your business, TooMuchWifi sent technicians to my property to remedy their incompetence, but it just got worse. A new side of their uselessness has been established.
I sat without internet for 9 days which were fully paid in the previous month. I asked to be 'paid back' my coverage and received a quote from your accounts team which only accounted for 6 of the 9 days I had no internet. This shows you want me as a customer, to give you more money for internet I did not use!
How many other customers sit without coverage while TooMuchWifi 'attempts' to fix issues and are still expected to pay in full? The expectation is that we pay your more for your incompetence because you think we cannot calculate what is fair for the misery of your business? ABSOLUTELY NOT!
If you're in the locations and you're looking for an internet service provider, this isn't the one for you. You'll be ripped of your money.
Come and fetch your equipment TooMuchWifi and be sure to be all over social media for this!
After weeks of hassle with your business, TooMuchWifi sent technicians to my property to remedy their incompetence, but it just got worse. A new side of their uselessness has been established.
I sat without internet for 9 days which were fully paid in the previous month. I asked to be 'paid back' my coverage and received a quote from your accounts team which only accounted for 6 of the 9 days I had no internet. This shows you want me as a customer, to give you more money for internet I did not use!
How many other customers sit without coverage while TooMuchWifi 'attempts' to fix issues and are still expected to pay in full? The expectation is that we pay your more for your incompetence because you think we cannot calculate what is fair for the misery of your business? ABSOLUTELY NOT!
If you're in the locations and you're looking for an internet service provider, this isn't the one for you. You'll be ripped of your money.
Come and fetch your equipment TooMuchWifi and be sure to be all over social media for this!
SM
Sisa M's update05 Jan 2025, 00:09
Reviewer Update
**** ⚠️📢🚨⚠️📢
After weeks of hassle with your business, TooMuchWifi sent technicians to my property to remedy their incompetence, but it just got worse. A new side of their uselessness has been established.
I sat without internet for 9 days which were fully paid in the previous month. I asked to be 'paid back' my coverage and received a quote from your accounts team which only accounted for 6 of the 9 days I had no internet. This shows you want me as a customer, to give you more money for internet I did not use!
How many other customers sit without coverage while TooMuchWifi 'attempts' to fix issues and are still expected to pay in full? The expectation is that we pay your more for your incompetence because you think we cannot calculate what is fair for the misery of your business? ABSOLUTELY NOT!
If you're in the locations and you're looking for an internet service provider, this isn't the one for you. You'll be ripped of your money.
Come and fetch your equipment TooMuchWifi and be sure to be all over social media for this!
After weeks of hassle with your business, TooMuchWifi sent technicians to my property to remedy their incompetence, but it just got worse. A new side of their uselessness has been established.
I sat without internet for 9 days which were fully paid in the previous month. I asked to be 'paid back' my coverage and received a quote from your accounts team which only accounted for 6 of the 9 days I had no internet. This shows you want me as a customer, to give you more money for internet I did not use!
How many other customers sit without coverage while TooMuchWifi 'attempts' to fix issues and are still expected to pay in full? The expectation is that we pay your more for your incompetence because you think we cannot calculate what is fair for the misery of your business? ABSOLUTELY NOT!
If you're in the locations and you're looking for an internet service provider, this isn't the one for you. You'll be ripped of your money.
Come and fetch your equipment TooMuchWifi and be sure to be all over social media for this!
TooMuchWifi's replyOfficial
06 Jan 2025, 16:29Hi Sisanda
Thank you for your email.
I truly apologise for the inconvenience and frustration you’ve been experiencing. Please rest assured that we take all customer concerns seriously, and I understand how disappointing this situation has been for you.
To address the issues you’ve raised regarding the invoice and the lack of service, I escalated the matter to the contact centre manager and they have informed me that the issue has been resolved.Our team aims to resolve such matters swiftly and effectively.
Again, I apologise for the inconvenience. Should you have any further questions or concerns please do not hesitate to contact us.
Connect iKasi to the World
TooMuchWifi.
Thank you for your email.
I truly apologise for the inconvenience and frustration you’ve been experiencing. Please rest assured that we take all customer concerns seriously, and I understand how disappointing this situation has been for you.
To address the issues you’ve raised regarding the invoice and the lack of service, I escalated the matter to the contact centre manager and they have informed me that the issue has been resolved.Our team aims to resolve such matters swiftly and effectively.
Again, I apologise for the inconvenience. Should you have any further questions or concerns please do not hesitate to contact us.
Connect iKasi to the World
TooMuchWifi.
TooMuchWifi's reply06 Jan 2025, 16:29
Official
Hi Sisanda
Thank you for your email.
I truly apologise for the inconvenience and frustration you’ve been experiencing. Please rest assured that we take all customer concerns seriously, and I understand how disappointing this situation has been for you.
To address the issues you’ve raised regarding the invoice and the lack of service, I escalated the matter to the contact centre manager and they have informed me that the issue has been resolved.Our team aims to resolve such matters swiftly and effectively.
Again, I apologise for the inconvenience. Should you have any further questions or concerns please do not hesitate to contact us.
Connect iKasi to the World
TooMuchWifi.
Thank you for your email.
I truly apologise for the inconvenience and frustration you’ve been experiencing. Please rest assured that we take all customer concerns seriously, and I understand how disappointing this situation has been for you.
To address the issues you’ve raised regarding the invoice and the lack of service, I escalated the matter to the contact centre manager and they have informed me that the issue has been resolved.Our team aims to resolve such matters swiftly and effectively.
Again, I apologise for the inconvenience. Should you have any further questions or concerns please do not hesitate to contact us.
Connect iKasi to the World
TooMuchWifi.