KM
Khanya M

1 reviews | Active since Jan 2025

25 Jan 2025, 01:38

The service is furiating!

To say I'm disappointed would be an understatement with the service I am getting. I'm not happy with the internet service I have been experiencing over the past three weeks with Toomuchwifi. Despite paying for the service, I have been unable to use it consistently due to extremely slow connection speeds or complete outages.

On the 6th of January , I reported the issue to the technical support team and was informed that maintenance would be scheduled to resolve the problem. However, it has now been two weeks since my initial report, and I have yet to receive any update or resolution.

Given the unreliable service and lack of progress in resolving the issue, I am requesting a full refund for the current month's payment. I do not feel it is fair to pay for a service that I have barely been able to use

0
Replies (2)
KM
Khanya M's update25 Jan 2025, 01:39
Reviewer Update
I work from home and this is a huge setback for me as this is not reliable
TooMuchWifi
TooMuchWifi's reply25 Jan 2025, 12:21
Official
Hi Khanya, 

I’m really sorry to hear about your experience, and I completely understand your frustration. It’s unacceptable that you've been dealing with such issues for this long, especially after reporting them. 
I sincerely apologise for the lack of communication and resolution.We have the 28th January 2025 proposed as an available date, may we please schedule you fir the 28th January 2025?

Awaiting your response. 

Connecting iKasi to the world,
TooMuchWifi.