Terrible customer service & connection

I am extremely disappointed with the service I have received from TooMuchWifi.

For nearly 48 hours, I have had no internet connection whatsoever, despite having paid my monthly subscription fee. The outage occurred suddenly, and after multiple attempts to contact customer support, I was informed that the minimum turnaround time for assistance is 72 working hours.

This response is simply unacceptable. We rely on this service for work and cannot afford to be without internet for days at a time. In my household, there are two children currently writing exams, one in high school and one at university, and their studies have been severely affected by this outage.

What makes the situation even more frustrating is that we are expected to spend additional money on mobile data while continuing to pay for a service that is not being delivered. Reliable internet access is not a luxury for us, it is essential for my work, my children's education, and our daily lives.

I understand that technical issues can occur, but the lack of urgency, communication, and support shown in this situation has been deeply disappointing. We have paid for a service that we are not receiving, yet we are expected to wait up to 72 working hours for assistance while finding alternative ways to stay connected at our own expense.

I hope TooMuchWifi takes steps to improve both its service reliability and customer support response times, because our experience has been extremely frustrating and unacceptable.