Still on grey tick they not even reading

> Paid R695 for WiFi installation in Westlake *** — 27 Lynx Way. Confirmed install date 30 Oct, took unpaid leave and lost R350. No technician came. System put me "back in pool". Agent Cleo left internal note "customer is very upset" but still no reply since this morning. Same number, payment ref ***. Need urgent installation 3 Nov morning 8-11am with tech name. R1045 total loss so far. No response on WhatsApp.

Please escalate to manager. I have no reply on WhatsApp since 7am 3 days ago Tiffany Booysen Westlake ***, very upset, back in pool."