*** Service ever

I am writing to formally complain about the extremely poor service I have received and to request the immediate cancellation of my account along with a full refund for services paid for but not delivered.

I am paying for a 10 Mbps internet line; however, I have consistently been receiving speeds of approximately 1.5 Mbps. This is far below what I am contracted and paying for, and it has made the service unusable.

Despite repeatedly reporting this issue, I have been waiting for a technician for over three weeks with no resolution. This delay is completely unacceptable. To make matters worse, Team Leader Thimothy promised to call me back two days ago, and I have yet to receive any call or update.

I am now very concerned that my cancellation and refund are being deliberately delayed so that, by mid- or month-end, I will be told that no refund is due—despite the fact that I have been experiencing unusable service for most of the billing period.

Please take this email as a formal notice that:

I am cancelling my account with immediate effect.

I am requesting a refund for the period during which the service was not provided as agreed.

I expect written confirmation of my cancellation and refund timeline without further delay.

If this matter is not resolved promptly, I will have no choice but to escalate it further.