Rude agent

I am writing to formally complain about the rude and unprofessional service I received from one of your agents today.

I contacted you via your business WhatsApp for assistance because my Wi-Fi was not working and I needed my password changed. I politely asked "Ohk so can I get assistance now?" and provided my details:l

Instead of assisting me professionally, your agent responded with: "Cela ubene ndlela yothetha nabantu mntase, ube nawo no monde. We are attending to wonke umntu osibhaleleneyo. uMonde will just be what we request ukuze sikuncede."

This translates to telling me how to speak to people and being condescending. As a paying customer of R345 per month, I do not expect to be spoken to like that when I am asking for help. The attitude of saying "ube nawo no monde" (have some manners) is completely unacceptable and disrespectful.

Yes, my password was eventually changed, but the manner in which it was done has left me feeling disrespected and as if I am bothering you for using a service I pay for

I have been a loyal customer but I will reconsider my subscription if this is how customers are treated. I have attached a screenshot of conversation as a proof