REQUEST FOR A REFUND

The network connection is very bad , its been very bad since day it was first installed. it didn't work since the first day all you have to do is keep logging the tickets yet they never call you , you have to waste more money calling them and all they can says is 'Please reboot yet you've been doing that the whole time . customer service is very bad the agents are very rude and they dont have answers to anything all they will say it will be "Escalated sisi" all the time. For this month i have not used the Wi-fi at all and when am calling they say they will send out technicians but when i ask when they dont know when today is the 14/08/2024 i have not used the wi-fi at all this month . I WANT MY MONEY BACK A FULL REFUND IVE HAD IT WITH YOU GUYS THIS HAS BEEN HAPPENING SOO LONG ITS DRAINING