REFUND

I have not received the refund while you took your equipment however when I spoke to Viwe He said immediately when they receive the equipment, the refund will be processed, equipment was collected on Monday, I therefore called then spoke to Julia on Tuesday and she said she will escalate to finance to process the refund and she confirmed my banking details, when I called today which is Friday, Consultant says they can't pick up anything on the system, all the information has been erased and I must explain again what transpired, my question is how is that possible when they received their equipment, how about the money I paid for nothing, I mean who does that, too much wifi is taking me for granted, their service is really disgusting. ALL I WANT IS MY MONEY.