Refund

Very poor bad service. Worst experience ever. Firstly I paid for installation and Wi-Fi and guess what? It took them 2 weeks to come . I had to be the one who is communicating very poor Shame. They eventually came without a ladder, like how do you come to install without one and their excuse was they weren’t told . Okay second time they came which I don’t blame them with a ladder and the was no signal and was told to request for a refund which takes 3-5 working days.. I requested that on the 6th of Feb and yesterday the 14th was the 6th working day and I have not received my R700 refund.. No one had communicated anything I logged a ticket 3 times and they only response I had was next agent will call and no one did .. I want my refund and looks like I’ll get to another week without one