sM
siposetu M
1 reviews | Active since Aug 2024
22 Aug 2024, 10:37
REFUND CHASE
I still have not received the refund that was requested long time ago equipment was take on the 16/08/2024, they came for maintenance but told them to take the router with as I am tired of the service and everything with Toomuchwifi. I was advised I will get the refund, but I have not received anything till now. I WANT MY MONEY BACK
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Replies (2)sM
siposetu M's updateReviewer Update
23 Aug 2024, 11:47I sent them an email, and this is the response I got today " Good day Siphosethu.
Please note your refund is currently with our senior finance consultant running a usage investigation. Once everything is sorted out your refund will be released accordingly". What is there to investigate yet the was no Usage at all for the month of August and when i called on the 17/08/2024 i was advised that i must wait within 3-5 working days it's the 5th day today but still am being told it's with the finance team which means the refund has not been processed even today. I DONT WANT ANYTHING TO DO WITH TOOMUCHWIFI I JUST WANT MY MONEY BACK.
Please note your refund is currently with our senior finance consultant running a usage investigation. Once everything is sorted out your refund will be released accordingly". What is there to investigate yet the was no Usage at all for the month of August and when i called on the 17/08/2024 i was advised that i must wait within 3-5 working days it's the 5th day today but still am being told it's with the finance team which means the refund has not been processed even today. I DONT WANT ANYTHING TO DO WITH TOOMUCHWIFI I JUST WANT MY MONEY BACK.
sM
siposetu M's update23 Aug 2024, 11:47
Reviewer Update
I sent them an email, and this is the response I got today " Good day Siphosethu.
Please note your refund is currently with our senior finance consultant running a usage investigation. Once everything is sorted out your refund will be released accordingly". What is there to investigate yet the was no Usage at all for the month of August and when i called on the 17/08/2024 i was advised that i must wait within 3-5 working days it's the 5th day today but still am being told it's with the finance team which means the refund has not been processed even today. I DONT WANT ANYTHING TO DO WITH TOOMUCHWIFI I JUST WANT MY MONEY BACK.
Please note your refund is currently with our senior finance consultant running a usage investigation. Once everything is sorted out your refund will be released accordingly". What is there to investigate yet the was no Usage at all for the month of August and when i called on the 17/08/2024 i was advised that i must wait within 3-5 working days it's the 5th day today but still am being told it's with the finance team which means the refund has not been processed even today. I DONT WANT ANYTHING TO DO WITH TOOMUCHWIFI I JUST WANT MY MONEY BACK.
TooMuchWifi's replyOfficial
23 Aug 2024, 12:49Hi Siposethu,
Thank you for reaching out. A refund ticket has been created, but we need to follow our procedures, which involve reviewing the usage before our accounts team can process the refund. We are currently coordinating with the relevant team and will get back to you as soon as possible.We apologize for the delay and appreciate your patience.
Connecting iKasi to the World,
TooMuchWifi.
Thank you for reaching out. A refund ticket has been created, but we need to follow our procedures, which involve reviewing the usage before our accounts team can process the refund. We are currently coordinating with the relevant team and will get back to you as soon as possible.We apologize for the delay and appreciate your patience.
Connecting iKasi to the World,
TooMuchWifi.
Best regards,
TooMuchWifi's reply23 Aug 2024, 12:49
Official
Hi Siposethu,
Thank you for reaching out. A refund ticket has been created, but we need to follow our procedures, which involve reviewing the usage before our accounts team can process the refund. We are currently coordinating with the relevant team and will get back to you as soon as possible.We apologize for the delay and appreciate your patience.
Connecting iKasi to the World,
TooMuchWifi.
Thank you for reaching out. A refund ticket has been created, but we need to follow our procedures, which involve reviewing the usage before our accounts team can process the refund. We are currently coordinating with the relevant team and will get back to you as soon as possible.We apologize for the delay and appreciate your patience.
Connecting iKasi to the World,
TooMuchWifi.
Best regards,