AF
Amma F

1 reviews | Active since Mar 2024

13 Jan 2026, 14:24

Poorest service

I am absolutely FED UP with TooMuchWifi. The service is honestly a joke at this point. The connection keeps dropping, and right now it’s so useless I can’t even do something as basic as Google a simple question or log into TikTok. What am I paying for every month?

I reported the issue yesterday, and the consultant pretended to help, promised a call back, and then nothing. When they finally tried to call, the phone dropped immediately, and now I must waste even more of my own airtime chasing them for a service I already pay for. And half the time, they don’t even pick up!

Every month they change terms and conditions without warning, like we won’t notice. And when they clearly have network problems, they don’t bother to inform customers — we just sit with useless Wi-Fi and no answers.

This company has no urgency, no accountability, and no respect for the people paying them. Enough is enough. Fix your network, communicate properly, and stop making customers spend extra money and days begging you to do your job. To make matters worse, the Wi-Fi is not working at ALL right now. Nothing loads — not Google, not WhatsApp, not TikTok — absolutely nothing. Based on past experience, I already know this won’t be fixed any time soon. With TooMuchWifi, “faults” drag on for days or even weeks before anyone takes action, and that shows just how poor the service really is.

0
Replies (1)
TooMuchWifi
TooMuchWifi's reply14 Jan 2026, 08:11
Official
Hi Amma

Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration you have experienced. We understand how unacceptable it is to be without a stable connection, especially when the issue has already been reported and remains unresolved.
Please note that your complaint has been escalated as a matter of urgency. Our technical team is currently investigating the network issue affecting your service, and we are following up internally regarding the lack of feedback and the missed communication you experienced. This is not the standard of service we aim to provide.
We regret the additional time and cost incurred by you in attempting to resolve this matter and acknowledge your concerns regarding communication and service reliability. Once diagnostics are complete, you will be contacted with an update and the next steps toward resolution.
Thank you for your patience while we work to resolve this issue as quickly as possible.

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