AF
Amma F

1 reviews | Active since Mar 2024

21 Oct 2024, 14:23

Poor service provider

If you are looking for a Wi-Fi don’t even bother with considering them they are the worst Service providers You can ever waste your money on and please do take these reviews into consideration the Wi-Fi only works for one week then after you’ll spend a lot of money on data and airtime with their customer consults playing a guessing game on what the problem is or even worse you might loose your job waiting on their technical team that they also don’t know when it’s coming or not, refund is something you’ll never get they’ll just tell you about decommissioning and want to schedule dates that they are lying about from Toomuch Wi-Fi no one is reliable from customer service to Managers you’ll never get any help like other companies, I’m sure they are used to bad reviews because it’s been years but no improvement it doesn’t matter how much you pay them so save your money go somewhere else or you’ll stress as long as you with them especially if you’re a work from home person you’ll end loosing that job

0
Replies (3)
TooMuchWifi
TooMuchWifi's reply21 Oct 2024, 15:21
Official
Hi Amma, 
 Thank you for sharing your concerns. 
We truly apologise for your experience and want to resolve the issues you've encountered. 

You are scheduled for maintenance tomorrow, and our scheduling team has sent you a message via WhatsApp.We hope that the maintenance will address any current problems. 
Again, we apologize for the inconvenience. 

Thank you for your understanding. 

Connecting iKasi to the World, 
TooMuchWifi. 
AF
Amma F's update21 Oct 2024, 21:36
Reviewer Update
I’ve been getting that response since last week, staying at home waiting on your team since last week while no one cares to update me if the maintenance is coming or not you’re being unprofessional and lying now as it’s the first time you scheduling me because everyday after 5pm I receive the same message saying tomorrow and don’t thank me because there’s nothing to understand in your poor services.
TooMuchWifi
TooMuchWifi's reply23 Oct 2024, 16:21
Official
Hi Amma, 

Your maintenance has been completed according to the ticket and the wifi issue has been resolved yesterday, 

Trust the connection has been resolved and the wifi is working. 

Connecting iKasi to the World, 
TooMuchWifi.