ZT
Zandile T
1 reviews | Active since Dec 2018
25 Jan 2025, 15:08
Poor service, no internet connection
On the 18/01/25 I called toomuchwifi regarding my connection, Abo dropped the line on me. Spoke to Khuthala she promised a call back as she never did, I called again spoke to Yamkela as she advise it takes 72hrs for the technician to come to my house and fix the connection no one came. Today i called again spoke to Chantel she advise me her manager will call me back still nothing am sitting with an internet that is not working such a poor service they give.
Helpful (0)
Replies (3)0
Replies (3)
TooMuchWifi's replyOfficial
25 Jan 2025, 15:41Hi Zandile,
Thank you for speaking with us, and we sincerely apologize for the inconvenience caused.The issue has been escalated to our technical support team, who will work on resolving it. They will be in touch with you once it’s fixed.Again, we apologize for any inconvenience this has caused.
Connecting iKasi to the World,
TooMuchWifi.
Thank you for speaking with us, and we sincerely apologize for the inconvenience caused.The issue has been escalated to our technical support team, who will work on resolving it. They will be in touch with you once it’s fixed.Again, we apologize for any inconvenience this has caused.
Connecting iKasi to the World,
TooMuchWifi.
TooMuchWifi's reply25 Jan 2025, 15:41
Official
Hi Zandile,
Thank you for speaking with us, and we sincerely apologize for the inconvenience caused.The issue has been escalated to our technical support team, who will work on resolving it. They will be in touch with you once it’s fixed.Again, we apologize for any inconvenience this has caused.
Connecting iKasi to the World,
TooMuchWifi.
Thank you for speaking with us, and we sincerely apologize for the inconvenience caused.The issue has been escalated to our technical support team, who will work on resolving it. They will be in touch with you once it’s fixed.Again, we apologize for any inconvenience this has caused.
Connecting iKasi to the World,
TooMuchWifi.
ZT
Zandile T's updateReviewer Update
25 Jan 2025, 16:47You claim you have fixed the Internet but its still the same
ZT
Zandile T's update25 Jan 2025, 16:47
Reviewer Update
You claim you have fixed the Internet but its still the same
TooMuchWifi's replyOfficial
04 Feb 2025, 11:18Hi Zandile,
When the issue was resolved, it was moved from one AP address to a much better one where your connection improved and there were 4 devices connected and was able to stream as per technical support.
Please confirm if the issue has persisted since your query was resolved?
Connecting iKasi to the World,
TooMuchWifi.
When the issue was resolved, it was moved from one AP address to a much better one where your connection improved and there were 4 devices connected and was able to stream as per technical support.
Please confirm if the issue has persisted since your query was resolved?
Connecting iKasi to the World,
TooMuchWifi.
TooMuchWifi's reply04 Feb 2025, 11:18
Official
Hi Zandile,
When the issue was resolved, it was moved from one AP address to a much better one where your connection improved and there were 4 devices connected and was able to stream as per technical support.
Please confirm if the issue has persisted since your query was resolved?
Connecting iKasi to the World,
TooMuchWifi.
When the issue was resolved, it was moved from one AP address to a much better one where your connection improved and there were 4 devices connected and was able to stream as per technical support.
Please confirm if the issue has persisted since your query was resolved?
Connecting iKasi to the World,
TooMuchWifi.