ZM
Zizipho M
1 reviews | Active since Mar 2025
12 Mar 2025, 12:13
Poor service
I wouldn't recommend their services to anyone the service is poor I am not happy at all I have been waiting for Wi-Fi installation ever since I paid when you call you will only be told they will escalate I must wait their customer care department is very bad they only care about being rated whereas no one assisted you
Helpful (0)
Replies (9)0
Replies (9)
TooMuchWifi's replyOfficial
12 Mar 2025, 13:08Hi Zizipho, as communicated to you upon signing up for the wifi our installation waiting period is 7-10 working days after payment has been made. Your profile is still in the installation pool once theres a date you will receive a call/WhatsApp from the scheduling team.
Your payment was made on the 28th which marks 8 business/working days today.
Your payment was made on the 28th which marks 8 business/working days today.
TooMuchWifi's reply12 Mar 2025, 13:08
Official
Hi Zizipho, as communicated to you upon signing up for the wifi our installation waiting period is 7-10 working days after payment has been made. Your profile is still in the installation pool once theres a date you will receive a call/WhatsApp from the scheduling team.
Your payment was made on the 28th which marks 8 business/working days today.
Your payment was made on the 28th which marks 8 business/working days today.
ZM
Zizipho M's updateReviewer Update
12 Mar 2025, 14:19You are saying that it is 8 business day today but no message or WhatsApp for scheduling the date by now i should have a date when i call no one knows when i will get the message this shows how poor your services are and very unprofessional
ZM
Zizipho M's update12 Mar 2025, 14:19
Reviewer Update
You are saying that it is 8 business day today but no message or WhatsApp for scheduling the date by now i should have a date when i call no one knows when i will get the message this shows how poor your services are and very unprofessional
TooMuchWifi's replyOfficial
12 Mar 2025, 15:21Hi Zizipho, please note you are scheduled for Tomorrow's installation please ensure there is someone at home.
TooMuchWifi's reply12 Mar 2025, 15:21
Official
Hi Zizipho, please note you are scheduled for Tomorrow's installation please ensure there is someone at home.
ZM
Zizipho M's updateReviewer Update
12 Mar 2025, 15:43Tomorrow what time? when will i get a communication regarding that on whatsapp or sms as you said i will get whatsapp and sms
ZM
Zizipho M's update12 Mar 2025, 15:43
Reviewer Update
Tomorrow what time? when will i get a communication regarding that on whatsapp or sms as you said i will get whatsapp and sms
TooMuchWifi's replyOfficial
13 Mar 2025, 08:59Hi Zizipho,
We sincerely apologise for the communication not being sent in time.
It has been sent and you should have received it. With regards to the time, it will be anytime between 8am and 5pm.
Connecting iKasi to the World,
TooMuchWifi.
We sincerely apologise for the communication not being sent in time.
It has been sent and you should have received it. With regards to the time, it will be anytime between 8am and 5pm.
Connecting iKasi to the World,
TooMuchWifi.
TooMuchWifi's reply13 Mar 2025, 08:59
Official
Hi Zizipho,
We sincerely apologise for the communication not being sent in time.
It has been sent and you should have received it. With regards to the time, it will be anytime between 8am and 5pm.
Connecting iKasi to the World,
TooMuchWifi.
We sincerely apologise for the communication not being sent in time.
It has been sent and you should have received it. With regards to the time, it will be anytime between 8am and 5pm.
Connecting iKasi to the World,
TooMuchWifi.
ZM
Zizipho M's updateReviewer Update
13 Mar 2025, 14:28We will see if your technicians will really come as you are claiming I am used to this, I've witnessed how you treat your clients scheduling for installation and then your technicians don't pitch up see now for instance what is the time?
ZM
Zizipho M's update13 Mar 2025, 14:28
Reviewer Update
We will see if your technicians will really come as you are claiming I am used to this, I've witnessed how you treat your clients scheduling for installation and then your technicians don't pitch up see now for instance what is the time?
TooMuchWifi's replyOfficial
13 Mar 2025, 16:23Hi Zizipho,
Thank you for taking our call.
Connecting iKasi to the World,
TooMuchWifi.
Thank you for taking our call.
Connecting iKasi to the World,
TooMuchWifi.
TooMuchWifi's reply13 Mar 2025, 16:23
Official
Hi Zizipho,
Thank you for taking our call.
Connecting iKasi to the World,
TooMuchWifi.
Thank you for taking our call.
Connecting iKasi to the World,
TooMuchWifi.
ZM
Zizipho M's updateReviewer Update
13 Mar 2025, 17:54Your service is very poor and very unprofessional I received a WhatsApp saying technicians are coming today and the audacity from your people to call me and tell me that technician is leaving delft few minutes before 5 is coming to me I must be ready what time is it now ?
False hope I will keep on writing on hello Peter so that people can see how your service are will never recommend your services the new tenants moving in here I will tell them your service is very bad they must not listen to the agents that are always by our gate with your flyers.Been waiting from 8am 5pm passed your technicians did not arrive.
False hope I will keep on writing on hello Peter so that people can see how your service are will never recommend your services the new tenants moving in here I will tell them your service is very bad they must not listen to the agents that are always by our gate with your flyers.Been waiting from 8am 5pm passed your technicians did not arrive.
ZM
Zizipho M's update13 Mar 2025, 17:54
Reviewer Update
Your service is very poor and very unprofessional I received a WhatsApp saying technicians are coming today and the audacity from your people to call me and tell me that technician is leaving delft few minutes before 5 is coming to me I must be ready what time is it now ?
False hope I will keep on writing on hello Peter so that people can see how your service are will never recommend your services the new tenants moving in here I will tell them your service is very bad they must not listen to the agents that are always by our gate with your flyers.Been waiting from 8am 5pm passed your technicians did not arrive.
False hope I will keep on writing on hello Peter so that people can see how your service are will never recommend your services the new tenants moving in here I will tell them your service is very bad they must not listen to the agents that are always by our gate with your flyers.Been waiting from 8am 5pm passed your technicians did not arrive.
TooMuchWifi's replyOfficial
15 Mar 2025, 16:01Hi Zizipho,
We apologise for the delay and the inconvenience caused by the technicians taking longer than expected to arrive and prepare for your installation.We're relieved that the installation was eventually completed successfully, and we hope you're now enjoying the connection provided.
Connecting iKasi to the World,
TooMuchWifi.
We apologise for the delay and the inconvenience caused by the technicians taking longer than expected to arrive and prepare for your installation.We're relieved that the installation was eventually completed successfully, and we hope you're now enjoying the connection provided.
Connecting iKasi to the World,
TooMuchWifi.
TooMuchWifi's reply15 Mar 2025, 16:01
Official
Hi Zizipho,
We apologise for the delay and the inconvenience caused by the technicians taking longer than expected to arrive and prepare for your installation.We're relieved that the installation was eventually completed successfully, and we hope you're now enjoying the connection provided.
Connecting iKasi to the World,
TooMuchWifi.
We apologise for the delay and the inconvenience caused by the technicians taking longer than expected to arrive and prepare for your installation.We're relieved that the installation was eventually completed successfully, and we hope you're now enjoying the connection provided.
Connecting iKasi to the World,
TooMuchWifi.