DZ
Donnay Z
1 reviews | Active since Jul 2025
14 Jul 2025, 16:01
Poor service
It’s been exactly over 2 weeks now and I still have no connection at all even though I have paid my monthly fee. I have been assured that they were coming for technician maintenance twice and still haven’t showed up. I’ve been calling and all they been saying is that they will be coming I just need to wait. They don’t even communicate anything as I’ve had to be available a whole day only for them not to come. The is the most poorest service received by a company not even the agents have clear answers.
Helpful (0)
Replies (3)0
Replies (3)
TooMuchWifi's replyOfficial
15 Jul 2025, 11:02Hi Donnay. Thank you for bringing this to our attention, and we want to start by sincerely apologizing for the extremely poor experience you've had over the past two weeks. You deserve reliable service and timely updates, and we clearly failed to meet those expectations. Please be advised that your maintenance is proposed for 16th July. Kindly confirm if you will be available so we can go ahead and make a booking for this day. We are truly sorry for the inconvenience caused and appreciate your patience despite the ongoing issues. We are committed to making this right.
TooMuchWifi's reply15 Jul 2025, 11:02
Official
Hi Donnay. Thank you for bringing this to our attention, and we want to start by sincerely apologizing for the extremely poor experience you've had over the past two weeks. You deserve reliable service and timely updates, and we clearly failed to meet those expectations. Please be advised that your maintenance is proposed for 16th July. Kindly confirm if you will be available so we can go ahead and make a booking for this day. We are truly sorry for the inconvenience caused and appreciate your patience despite the ongoing issues. We are committed to making this right.
DZ
Donnay Z's updateReviewer Update
17 Jul 2025, 07:54Outstanding service
I just want to take this opportunity to sincerely thank Dean, one of the managers in the Technical Department, for going the extra mile. After two and a half weeks of calling in about my WiFi issues with no resolution, Dean made it his personal duty to ensure that things were finally set right.His commitment, clear communication, and assurance throughout the process really stood out. I truly appreciate the effort he put in to get things done—thank you for your professionalism and dedication!
I just want to take this opportunity to sincerely thank Dean, one of the managers in the Technical Department, for going the extra mile. After two and a half weeks of calling in about my WiFi issues with no resolution, Dean made it his personal duty to ensure that things were finally set right.His commitment, clear communication, and assurance throughout the process really stood out. I truly appreciate the effort he put in to get things done—thank you for your professionalism and dedication!
DZ
Donnay Z's update17 Jul 2025, 07:54
Reviewer Update
Outstanding service
I just want to take this opportunity to sincerely thank Dean, one of the managers in the Technical Department, for going the extra mile. After two and a half weeks of calling in about my WiFi issues with no resolution, Dean made it his personal duty to ensure that things were finally set right.His commitment, clear communication, and assurance throughout the process really stood out. I truly appreciate the effort he put in to get things done—thank you for your professionalism and dedication!
I just want to take this opportunity to sincerely thank Dean, one of the managers in the Technical Department, for going the extra mile. After two and a half weeks of calling in about my WiFi issues with no resolution, Dean made it his personal duty to ensure that things were finally set right.His commitment, clear communication, and assurance throughout the process really stood out. I truly appreciate the effort he put in to get things done—thank you for your professionalism and dedication!
TooMuchWifi's replyOfficial
17 Jul 2025, 09:03Hi Donnay,
Thank you so much for your kind words and for taking the time to share your experience. We’re truly pleased to hear that Dean was able to assist you and make a positive impact. Your feedback means a lot to us, and we’ll be sure to pass on your appreciation to him and the rest of the Technical Team. It’s always encouraging to hear when our team members go above and beyond to support our customers.
Thank you once again—we’re glad everything is finally resolved, and we’re here should you need any further assistance.
Connecting iKasi to the World,
TooMuchWifi.
Thank you so much for your kind words and for taking the time to share your experience. We’re truly pleased to hear that Dean was able to assist you and make a positive impact. Your feedback means a lot to us, and we’ll be sure to pass on your appreciation to him and the rest of the Technical Team. It’s always encouraging to hear when our team members go above and beyond to support our customers.
Thank you once again—we’re glad everything is finally resolved, and we’re here should you need any further assistance.
Connecting iKasi to the World,
TooMuchWifi.
TooMuchWifi's reply17 Jul 2025, 09:03
Official
Hi Donnay,
Thank you so much for your kind words and for taking the time to share your experience. We’re truly pleased to hear that Dean was able to assist you and make a positive impact. Your feedback means a lot to us, and we’ll be sure to pass on your appreciation to him and the rest of the Technical Team. It’s always encouraging to hear when our team members go above and beyond to support our customers.
Thank you once again—we’re glad everything is finally resolved, and we’re here should you need any further assistance.
Connecting iKasi to the World,
TooMuchWifi.
Thank you so much for your kind words and for taking the time to share your experience. We’re truly pleased to hear that Dean was able to assist you and make a positive impact. Your feedback means a lot to us, and we’ll be sure to pass on your appreciation to him and the rest of the Technical Team. It’s always encouraging to hear when our team members go above and beyond to support our customers.
Thank you once again—we’re glad everything is finally resolved, and we’re here should you need any further assistance.
Connecting iKasi to the World,
TooMuchWifi.