L
Lindokuhle
1 reviews | Active since Apr 2025
04 Sept 2025, 19:15
Poor Service and Unprofessional Support
My experience with Too Much Wiffi was extremely frustrating. From day one of being disconnected, I spent so much time and money trying to get the issue resolved. Their call centre agents were unprofessional, uninterested, and often dropped calls especially once they recognised my number or I asked for a manager.
I was kept on hold for long periods with no updates, only to be cut off. After countless calls and unnecessary stress, the issue was finally resolved, but the overall experience was awful. I would not recommend their
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TooMuchWifi's replyOfficial
05 Sept 2025, 08:24Hi Lindokuhle
Thank you for taking the time to share your experience. We're truly sorry to hear about the frustration you encountered while trying to resolve your connectivity issues. What you've described, dropped calls, long hold times, and unhelpful service is far from the standard we aim to provide. We understand how stressful and time-consuming it must have been, especially when dealing with repeated disconnections and feeling ignored when asking for support. This is not acceptable, and we take your feedback seriously. While we're relieved to hear the issue was eventually resolved, we regret that the journey to get there was so unpleasant. Your experience has been escalated internally so we can review what went wrong and ensure improvements are made, particularly in how our support team handles difficult cases.
Thank you for taking the time to share your experience. We're truly sorry to hear about the frustration you encountered while trying to resolve your connectivity issues. What you've described, dropped calls, long hold times, and unhelpful service is far from the standard we aim to provide. We understand how stressful and time-consuming it must have been, especially when dealing with repeated disconnections and feeling ignored when asking for support. This is not acceptable, and we take your feedback seriously. While we're relieved to hear the issue was eventually resolved, we regret that the journey to get there was so unpleasant. Your experience has been escalated internally so we can review what went wrong and ensure improvements are made, particularly in how our support team handles difficult cases.
TooMuchWifi's reply05 Sept 2025, 08:24
Official
Hi Lindokuhle
Thank you for taking the time to share your experience. We're truly sorry to hear about the frustration you encountered while trying to resolve your connectivity issues. What you've described, dropped calls, long hold times, and unhelpful service is far from the standard we aim to provide. We understand how stressful and time-consuming it must have been, especially when dealing with repeated disconnections and feeling ignored when asking for support. This is not acceptable, and we take your feedback seriously. While we're relieved to hear the issue was eventually resolved, we regret that the journey to get there was so unpleasant. Your experience has been escalated internally so we can review what went wrong and ensure improvements are made, particularly in how our support team handles difficult cases.
Thank you for taking the time to share your experience. We're truly sorry to hear about the frustration you encountered while trying to resolve your connectivity issues. What you've described, dropped calls, long hold times, and unhelpful service is far from the standard we aim to provide. We understand how stressful and time-consuming it must have been, especially when dealing with repeated disconnections and feeling ignored when asking for support. This is not acceptable, and we take your feedback seriously. While we're relieved to hear the issue was eventually resolved, we regret that the journey to get there was so unpleasant. Your experience has been escalated internally so we can review what went wrong and ensure improvements are made, particularly in how our support team handles difficult cases.