1 reviews | Active since Feb 2026
Poor Service and Connection Issue
I've started with this company when they were brand new and cared for their customers. Anyways I've been filing tickets left right and center trying to get my issue resolved but no luck getting is resolved, I have a Slow connection or no internet at all and I reside in Khayelitsha. I file tickets via the WhatsApp line or email, but I will never get a resolution it will be just a call then the automated msg from the BOT. I know all about the troubleshooting flow and even now before this I've filed another ticket on top of the other one that was just closed but not resolved and I did the troubleshooting. And what's worse is that I can connect to my Nabor that I recommended you guys to and I will have no slow connection or connected without internet issues. So, tell me how that happens if we nabours I have an issue and they don't if we are using the same Wi-Fi provider, that's why I even asked for Technicians to come look at this of change the router because I don't know what's wrong anymore, but no one came.
Thank you for your detailed message and for supporting us since the early days — we truly value that. We’re really sorry to hear about the ongoing issues you’ve been experiencing in Khayelitsha. We understand how frustrating it must be to repeatedly log tickets without a lasting resolution.The fact that your neighbor's connection is stable while yours isn’t does indicate that the issue may be specific to your line, equipment, or signal alignment — which absolutely should be properly investigated.
Please send us a picture of your wifi showing all lights and that it is plugged on.
Connecting iKasi to the World,
TooMuchWifi.
Thank you for your detailed message and for supporting us since the early days — we truly value that. We’re really sorry to hear about the ongoing issues you’ve been experiencing in Khayelitsha. We understand how frustrating it must be to repeatedly log tickets without a lasting resolution.The fact that your neighbor's connection is stable while yours isn’t does indicate that the issue may be specific to your line, equipment, or signal alignment — which absolutely should be properly investigated.
Please send us a picture of your wifi showing all lights and that it is plugged on.
Connecting iKasi to the World,
TooMuchWifi.