Poor service

I work from home so I was at my parts house for a few wees because I had no internet. Since TooMuchWifi is highly publicised in my area I thought let me give tm a try . had an installation booked for today, so I left my parents house because I thought I’d finally have internet so I can work from my own home . Big mistake !!! Firstly this window from 8-5 is ridiculous because you have to sit at home the whole day not knowing when they gonna show up . When you call the call centre they useless and cannot provide any information. I called twice today to check up on when the technicians will be coming . At 5 when no one showed they tell me the technicians could not come to my house because the didn’t have TALL LADDER, I don’t think I would’ve been happy with any reasoning given but this just ****ed me off . You only realised at 5PM that you didn’t have a “tall enough ladder” whatever that means because had this been communicated earlier a plan could’ve been made for me to get internet connection and work. When I call the call centre the agents cannot confirm when the next technician will be coming out , they cannot confirm the refund I was promised a callback and that didn’t happen . If no technician is at my house by 8am Monday morning for the latest I will be taking this further .