Poor service

My Wifi was buffering the entire day today and around 5pm it stopped, and that time i was working from home i needed the wifi to be up and running @ 6 i called was told that they will reboot and after 5mins i can plug in my wifi i did that still ddnt work called again was told no the 5 minutes ddnt mean my wifi would work it was just meant for me to plug back my wifi & wait an hour pass by my wifi still down i called back and i was told to take a pic and send through but still no changes….i regret signing up with you guys all the time i have to log a ticket a week hardly passes by without me logging a ticket of no connection this is really unacceptable i pay for this wifi and i expect it to operate now i could not continue with work i must go to the office 2mrw morning cause i know for a fact the issue will still continue