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Lucianca R

1 reviews | Active since Jun 2025

13 Jun 2025, 08:57

Poor customwr service

Toomuch wifi is just annoying me , we paid on the 25th of may , they said that the Techs will arrive within 7 days for installation , it's already the 13th of june the middle of the month almost we are still waiting for installation , i've been calling and calling they keep on rescheduling and they reschedule to date whereby we are at work and no one is at home , i took a leave day from work yesterday because they scheduled the installation for yesterday , i waited the whole day no tech pitched , now they rescheduled to tuesday the 17th of june after i told them numerous times no one will be at home , because we have day jobs how *********** can you be is this the kind of customer sevices they provide im fed up !

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Replies (3)
TooMuchWifi
TooMuchWifi's reply13 Jun 2025, 13:58
Official
We’re truly sorry for the ongoing frustration and poor service you’ve experienced. We completely understand your anger — waiting this long, taking leave from work, and still not receiving the promised installation is unacceptable.You trusted us with your payment and time, and we’ve fallen far short of delivering on that trust. This isn’t the level of service we aim to provide, and we’re taking your case very seriously.We’ve liaised with the technical team and the scheduling team to prioritize your installation. You have been scheduled for the 14th as per your request. Thank you for your patience so far — we know it’s been pushed to the limit, and we’re committed to getting this resolved. Once again, we sincerely apologize for any inconvenience caused. 
LR
Lucianca R's update17 Jun 2025, 11:23
Reviewer Update
Your Tech did not even pitch on the 14th so i decided to just cancel everything since most of our time was wasted i hope you guys do better in the future
TooMuchWifi
TooMuchWifi's reply18 Jun 2025, 13:22
Official
Hi Lucianca, 

We sincerely apologise for the missed installation dates and the inconvenience this has caused.We're truly sorry that the situation has led you to request a refund, as we would have loved the opportunity to complete your installation and provide you with our service.

Kindly provide your full banking details so we can proceed with processing your refund.

Connecting iKasi to the World,
TooMuchWifi.