LC
Litha C
1 reviews | Active since Aug 2018
10 Aug 2025, 19:24
Poor Customer Service/ Breach of SLA
I'm Soo disgusted by the poor customer service received from TooMuchWifi. I've paid on the 28/07/2025 for installation. Had a scheduled installation for today 10/08/2025, I constantly had to call to confirm when the installation will take place from 9am - 5am. The agents don't have knowledge of the process, you get different information everytime you call. They seem very casual and have no sense of urgency to clients requests. I've had no WiFi installation for 10 days, no communication from the Toomuchwifi..... I really regret subscribing to this service provider. Is it because they service previously disadvantaged communities that they DON'T CARE?! I mean if you take people's hard earned money, you should provide the service needed!!!!!! Why should we as customers/clients constantly have to follow up and seemingly have to beg for services that we've paid for?!
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Replies (3)0
Replies (3)
TooMuchWifi's replyOfficial
11 Aug 2025, 12:05Hi Litha.
We're truly sorry to hear about your experience and deeply regret the frustration and inconvenience you've faced. This is not the level of service we aim to provide, and we completely understand how upsetting it is to be left waiting, especially after you've already paid and planned around an installation.
Please be advised that we have a turnaround time of 7-10 working days for installation after your payment has been verified.
We're truly sorry to hear about your experience and deeply regret the frustration and inconvenience you've faced. This is not the level of service we aim to provide, and we completely understand how upsetting it is to be left waiting, especially after you've already paid and planned around an installation.
Please be advised that we have a turnaround time of 7-10 working days for installation after your payment has been verified.
We take your feedback seriously and want to assure you that this matter is being escalated to our operations team for urgent review. It’s clear we fell short in both communication and follow-through, and for that, we sincerely apologize.
We are committed to making this right and ensuring your installation is prioritized. You have been rescheduled for today, the 11th of August 2025.
Thank you for holding us accountable. We value every customer and community we serve, and we’re committed to doing better. We are proud to serve all communities equally and are committed to improving our service across the board.
TooMuchWifi's reply11 Aug 2025, 12:05
Official
Hi Litha.
We're truly sorry to hear about your experience and deeply regret the frustration and inconvenience you've faced. This is not the level of service we aim to provide, and we completely understand how upsetting it is to be left waiting, especially after you've already paid and planned around an installation.
Please be advised that we have a turnaround time of 7-10 working days for installation after your payment has been verified.
We're truly sorry to hear about your experience and deeply regret the frustration and inconvenience you've faced. This is not the level of service we aim to provide, and we completely understand how upsetting it is to be left waiting, especially after you've already paid and planned around an installation.
Please be advised that we have a turnaround time of 7-10 working days for installation after your payment has been verified.
We take your feedback seriously and want to assure you that this matter is being escalated to our operations team for urgent review. It’s clear we fell short in both communication and follow-through, and for that, we sincerely apologize.
We are committed to making this right and ensuring your installation is prioritized. You have been rescheduled for today, the 11th of August 2025.
Thank you for holding us accountable. We value every customer and community we serve, and we’re committed to doing better. We are proud to serve all communities equally and are committed to improving our service across the board.
LC
Litha C's updateReviewer Update
16 Aug 2025, 15:32I would not be frustrated had you followed protocol. Don't come and patronise me by telling me about the 7-10 working days turn around time for the installation to take place. Trust me I read all fine prints and make informed decisions! The installation only took place after I had to visit your offices. You are known for poor services, the main reception/security asked where I wanted to go and mentioned your company's name , he nodded his head and said "I'm sure it's a complaint" that comment spoke volumes! Don't constantly apologize for poor service but put measures in place to rectify and minimise poor customer experiences!
LC
Litha C's update16 Aug 2025, 15:32
Reviewer Update
I would not be frustrated had you followed protocol. Don't come and patronise me by telling me about the 7-10 working days turn around time for the installation to take place. Trust me I read all fine prints and make informed decisions! The installation only took place after I had to visit your offices. You are known for poor services, the main reception/security asked where I wanted to go and mentioned your company's name , he nodded his head and said "I'm sure it's a complaint" that comment spoke volumes! Don't constantly apologize for poor service but put measures in place to rectify and minimise poor customer experiences!
TooMuchWifi's replyOfficial
16 Aug 2025, 16:20Good day, Litha
Thank you for your feedback, and we truly regret that your experience with us has been so frustrating.
You’re absolutely right to expect that protocols be followed and that any promised timelines be met without the need for further escalation. We sincerely apologize that this was not your experience. Please know that your experience is not being taken lightly. We are currently reviewing the breakdown in our processes in this case to ensure improvements are made — not just apologies issued.
TooMuchWifi's reply16 Aug 2025, 16:20
Official
Good day, Litha
Thank you for your feedback, and we truly regret that your experience with us has been so frustrating.
You’re absolutely right to expect that protocols be followed and that any promised timelines be met without the need for further escalation. We sincerely apologize that this was not your experience. Please know that your experience is not being taken lightly. We are currently reviewing the breakdown in our processes in this case to ensure improvements are made — not just apologies issued.