Poor customer service and unprofessionalism

I've been without internet connection since in the morning with no communication or whatsoever from Toomuchwifi as to why, I sent them a message on their customer service number a ticket was logged around 8:34 am up to now there is no connection, I called their phone line and spoken to an agent by the name of basetsana who was completely unprofessional called the number 3x only to be told by basetsana to and I qoute her "you have to just wait" I got cut off several times because I was running out of airtime, and she did not even bother to call me back so that she can advise me what would be the way forward for the 3xthat I kept on calling I was still speaking to the same basetsana who was completely cold as ice with no resolution to my problem until I then requested to speak to someone else and she told me to wait she will see who is available after waiting I spoke to a person by the name of Ephraim I stated my issue and asked him if the agents are not allowed to call clients back after they were u off he said they do but to my suprise I got cut off 2x with basetsana and she did not even bother to call me back regarding the enquiry she just went on with the business of the day, I got cut off again when I was speaking to Ephraim because of airtime and he called me back we were on the call for more than 10min but still my issue was not resolved he then told me on his side it shows that I'm offline he asked for pictures I sent them showing that my device is connected but has no Internet he told me that I should wait for the technicians, I informed him that I need the connection for study purposes as I need to submit my assignments. I then asked how long it would take for the technicians he said he does not know when the technician is available they will call me he cannot give me a timescale as to when they will come and I have assignments that I need to submit this evening.