N
Nella
1 reviews | Active since Jun 2025
11 Dec 2025, 11:03
Poor customer service and late installation
If I could give them 0 starts I would. The sales lady was sweet until she got the sale. Was promised the installation would take 3-7 days. It has been 2 weeks of me calling in and getting through to very very very rude customer support. My installation date was moved 4 times. When I wanted to cancel no one wanted to assist,the phone was hung up on me and the customer support very rude again. Everything the entire experience was horrible and disgusting 🤮
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Replies (1)
TooMuchWifi's replyOfficial
15 Dec 2025, 16:14Hi Nella
We are truly sorry to hear about your experience and sincerely apologize for the frustration and inconvenience you’ve encountered. What you described is unacceptable and does not reflect the level of service we strive to provide.We regret the delays in your installation, the repeated rescheduling, and especially the manner in which you were treated by our customer support team. Hanging up on a customer and rude communication are taken very seriously, and this feedback has been escalated to management for investigation and corrective action.We also apologize if expectations regarding installation timelines were not met. Clear communication and reliable service are extremely important to us, and we acknowledge that we fell short in your case.
Thank you for bringing this to our attention. We would have welcomed the chance to correct this issue and improve your experience. We appreciate your feedback and the opportunity to improve.
Connecting iKasi to the world
TooMuchWifi
We are truly sorry to hear about your experience and sincerely apologize for the frustration and inconvenience you’ve encountered. What you described is unacceptable and does not reflect the level of service we strive to provide.We regret the delays in your installation, the repeated rescheduling, and especially the manner in which you were treated by our customer support team. Hanging up on a customer and rude communication are taken very seriously, and this feedback has been escalated to management for investigation and corrective action.We also apologize if expectations regarding installation timelines were not met. Clear communication and reliable service are extremely important to us, and we acknowledge that we fell short in your case.
Thank you for bringing this to our attention. We would have welcomed the chance to correct this issue and improve your experience. We appreciate your feedback and the opportunity to improve.
Connecting iKasi to the world
TooMuchWifi
TooMuchWifi's reply15 Dec 2025, 16:14
Official
Hi Nella
We are truly sorry to hear about your experience and sincerely apologize for the frustration and inconvenience you’ve encountered. What you described is unacceptable and does not reflect the level of service we strive to provide.We regret the delays in your installation, the repeated rescheduling, and especially the manner in which you were treated by our customer support team. Hanging up on a customer and rude communication are taken very seriously, and this feedback has been escalated to management for investigation and corrective action.We also apologize if expectations regarding installation timelines were not met. Clear communication and reliable service are extremely important to us, and we acknowledge that we fell short in your case.
Thank you for bringing this to our attention. We would have welcomed the chance to correct this issue and improve your experience. We appreciate your feedback and the opportunity to improve.
Connecting iKasi to the world
TooMuchWifi
We are truly sorry to hear about your experience and sincerely apologize for the frustration and inconvenience you’ve encountered. What you described is unacceptable and does not reflect the level of service we strive to provide.We regret the delays in your installation, the repeated rescheduling, and especially the manner in which you were treated by our customer support team. Hanging up on a customer and rude communication are taken very seriously, and this feedback has been escalated to management for investigation and corrective action.We also apologize if expectations regarding installation timelines were not met. Clear communication and reliable service are extremely important to us, and we acknowledge that we fell short in your case.
Thank you for bringing this to our attention. We would have welcomed the chance to correct this issue and improve your experience. We appreciate your feedback and the opportunity to improve.
Connecting iKasi to the world
TooMuchWifi