Poor and Stinking customer service received from Too Much Wi-Fi

I paid my monthly premium of R345 Saturday on the 30th of May and I even sent my proof of payment via whatsapp but as from Monday I was disconnected from the Wi-Fi. I work from home sometimes and I've been unable to use the Wi-Fi as this has affected my work as I have to spend a lot on data. Today at 15:07 I called too much Wi-Fi seeking assistance for reconnection and I spoke to a lady I just forgot her name but she couldn't help me and was rude on the call she did not even let me finish speaking as she wanted to hang up. I then requested to speak to a supervisor and I spoke to Rassool and he advised me he will speed up the process of this verification of my payment but I requested that he call the Accounts Department to speed it up but he told me he can't. He actually told me that there's other customers that must be assisted on other calls. Rassool disregarded me while I'm a loyal customer complaining and I find that he took me for a joke to tell me this. Rassool actually blamed me for sending proof of payment via whatsapp telling me that I must call the once I've paid so they can verify because I sent to a robot on whatsapp.

I find this disturbing because I never had any issues with sending POP via whatsapp and it's Too Much Wi-Fi's communication channels. I then requested to speak to a manager and I spoke to Timothy who was very very rude to me and he told me that if I want to speak to a manager I must write an email or speak to another agent as managers can't speak on the phone. He played me a fool because he also told me that there is no other senior manager than him but he says I must email the manager and he asked me which manager I want to speak to while he already said there's no manager. He told me at last he don't want to let me speak to a manager and hanged up the line.

I feel I have been taken for a fool by your company and as a loyal customer to you I feel I've been failed.