Payment received but wifi disconnected anyway

I made the payment for January 2024 on the 16 December 2023 and I sent the proof of payment to ToomuchWifi via WhatsApp. Towards the end of December I received a whatsapp message that I had to pay my Jan 2024 payment before 01 Jan 2024 or the wifi will be disconnected, I spoke to a ToomuchWifi technical support agent because I experience issues with their wifi and I told her I received a message about payment but I had already paid she said it's fine I don't need to make another payment. But guess what I got another WhatsApp message yesterday from ToomuchWifi saying they had not received my January payment and they have disconnected the wifi, I sent them my proof of payment again yesterday and I called this morning because I have to start working at 9am and I was told they would connect my wifi but it's 9:38am and I'm still sitting without wifi. What does this company want from their customers exactly?? Because to them a customer gets disconnected whether you make a payment or not, it's like they can not survive without making their customers unhappy. Maybe their moto should "ToomuchWifi we'll guarantee to make your life miserable"