1 reviews | Active since Dec 2023
Pathetic service ever
I am a very unhappy customer. I have issues with connection. Each and every month I am reporting the same issue no one is willing to resolve the problem at hand. I continuously log tickets via WhatsApp, I even give a description of my issue however nothing was done about it. TooMuchWifi services are very poor. I paid on the 23rd November 2023 and I was connected after few days they disconnected the Wi-Fi when I contacted them, they advised that is must pay a re-connection fee which i did the Wi-Fi still doing on and off. It seems like they are disconnecting purposely. For 2 consecutive days Tuesday and Wednesday the Wi-Fi was not working only yesterday when i get home and it was working.
Reporting the same issue over and over again is draining with Service provide that doesn't do anything about it but when it's time to pay they are so quick to remind about Payment.
Your feedback has been noted, and we take your concerns seriously. We are currently reviewing your account and the technical issues you’ve encountered. We will make it a priority to investigate the disconnections and ensure your service is restored to its full functionality without further interruption.
We are also working to streamline our communication process so that you don’t have to repeatedly report the same issue without resolution. Rest assured, we are committed to improving our service quality and will do everything possible to resolve this matter promptly.
Once again, we apologize for the inconvenience and thank you for your patience. You will receive an update soon regarding the next steps.
Connecting iKasi to the World
TooMuchWifi.
Your feedback has been noted, and we take your concerns seriously. We are currently reviewing your account and the technical issues you’ve encountered. We will make it a priority to investigate the disconnections and ensure your service is restored to its full functionality without further interruption.
We are also working to streamline our communication process so that you don’t have to repeatedly report the same issue without resolution. Rest assured, we are committed to improving our service quality and will do everything possible to resolve this matter promptly.
Once again, we apologize for the inconvenience and thank you for your patience. You will receive an update soon regarding the next steps.
Connecting iKasi to the World
TooMuchWifi.