Pathetic

The reason I paid for the 1 day was because you guys switched off my internet after I paid for a month and only had connection for two days. I am still waiting for someone to call me now and let me know what is happening this month with my internet or this discount I was promised. All of sudden you are focusing on the one month payment and not the month payment I made and never received the services I paid for. You are now asking me to make more payments when you have not resolved my issue from January is this the service you promise people when they sign up with you or are you guys just yo lazy to look at the history of my complaint. I have been going back and forth with you now since the beginning of February as to what is gonna happen to my payment that I made for a month and did not get to use because I was not connected

Yesterday I was asked to make a payment so my account could be reconnected this morning I made the payment for the whole month again for 20mbps line and I have been told that it will take 48 to 76 hours for me to be reconnected as that is how long the accounts department takes to verify payment but the website shows there is zero money owed. I am really trying to understand how they can treat people like this some of us work from home and can't afford to be offline. I have been calling all morning some say it's wrong proof of payment but it clearly shows were the money was sent with a reference number now here is a ticket number 564520 that was created this morning i start working in an hour and I'm not connected is it gonna be another two days connection after I paid for a full month like January