Password to login to my profile and poor customer service

I am extremely disappointed with the level of customer service I have received. For over two weeks, I have repeatedly raised the same ticket regarding my inability to log in to my customer profile/account, yet the issue remains unresolved.

To clarify, I have never created a customer profile before. The only detail I used when requesting installation was my cellphone number, and the only password I have ever set is the one used to connect to the router.

Despite trying the “Forgotten Password” option multiple times, I have never received any link or PIN to the phone number associated with my profile. At the same time, when I try to sign up, the system indicates that an account already exists for my details, which leaves me completely stuck.

I have also engaged with your support agents via email and have gone through several back-and-forth exchanges, only to have the matter dismissed without a proper resolution. To make matters worse, one of your agents called me today and hung up after I explained the situation, without making any effort to assist me.

This entire experience has been frustrating and extremely disappointing. If this issue is not resolved soon, it will create further problems when it comes time for me to make payments, as I currently have no way of accessing my account.

I would appreciate urgent assistance in resolving this matter.