Paid but No Service, No Communication

My internet connection stopped immediately after a payment was made. I have now been without internet for a full week.

Since 02/02/2026 , I have had to continuously call Too Much WiFi for assistance, as there has been no communication or follow-up from their side. I was repeatedly told to wait 72 hours for a technician to contact me. After the 72 hours passed, I was then informed that a technician would only be available another 5 days later.

This means I am expected to wait almost two weeks without a service I am paying for.

The lack of communication, accountability, and urgency is unacceptable. Customers should not have to chase a service provider for updates after payment has already been made.