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Zukile Z
1 reviews | Active since Jul 2025
30 Jul 2025, 13:16
Ongoing Installation Delays – Frustration with Poor Service I am extremely disappointed with the poor service I’ve received regarding my WiFi installation
Ongoing Installation Delays – Frustration with Poor Service I am extremely disappointed with the poor service I’ve received regarding my WiFi installation. My installation was originally scheduled for 29 July 2025, but the technician never arrived, and I received no message or apology. I had to call in myself to find out what was going on. I was then told the installation would happen this morning (30 July), and I was asked to send pictures of my house, which I did promptly. Shortly after sending the pictures, I received a WhatsApp message stating I’m now rescheduled for 1 August. I called again for
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TooMuchWifi's replyOfficial
30 Jul 2025, 13:45Hi Zukile. Thank you for reaching out and sharing your experience with us. We sincerely apologize for the lack of communication regarding the rescheduling of your installation. We understand how frustrating this can be.
Please note that we are still operating within the SLA timeframe, and the next available installation date is currently the 1st of August. We truly regret any inconvenience this delay has caused and appreciate your patience as we work to complete your installation as soon as possible.
TooMuchWifi's reply30 Jul 2025, 13:45
Official
Hi Zukile. Thank you for reaching out and sharing your experience with us. We sincerely apologize for the lack of communication regarding the rescheduling of your installation. We understand how frustrating this can be.
Please note that we are still operating within the SLA timeframe, and the next available installation date is currently the 1st of August. We truly regret any inconvenience this delay has caused and appreciate your patience as we work to complete your installation as soon as possible.