On the 16th December I reported that there's no internet connection

Item: TooMuchWifi
Rating: 1
Author: PUMLANI P

On the 16th December I reported that there's no internet connection. Off which I lost connection since the 14th of December. They asked me to do all the rebooting steps while they were on the phone. They asked for pictures which I sent to them. They promised to send their technician within 3days. Today it's Christmas day, and I still have no internet connection. No technician was sent. No communication whatsoever of why should I suffer while am paying R395 monthly only to receive this poor service 🤷🏽♂️

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Replies (1)

TooMuchWifi's replyOfficial

25 Dec 2025, 12:29

Hi Pumlani

We sincerely apologise for the inconvenience you’ve experienced and understand how frustrating it is to be without internet service, especially over the holiday period.

Your feedback is taken seriously. The delay in restoring your connection and the lack of communication you described is not the level of service we aim to provide. Unfortunately, during peak periods such as December, technician availability and external factors can sometimes cause unexpected delays, but this does not excuse the poor communication.

We would like the opportunity to resolve this matter as soon as possible. We have escalated your query to be treated as a prioprity. You will receive feedback shortly.

Connecting iKasi to the world
TooMuchWifi

TooMuchWifi's reply25 Dec 2025, 12:29

Official

Hi Pumlani

We sincerely apologise for the inconvenience you’ve experienced and understand how frustrating it is to be without internet service, especially over the holiday period.