No connection & refund !!

Dear Customer Service Team, I am writing to formally request a full refund of R695.00 for my WiFi installation, associated with the account number LIO 177439. My WiFi was installed on December 14, 2024, but unfortunately, I experienced significant issues shortly after the installation. On December 19, 2024, I was unable to send a WhatsApp message due to a lack of connection/no connection . I reached out to your agents on WhatsApp, who requested a picture of my WiFi setup. Following that, I received a phone call indicating that someone would come to fix the issue. However, no technician arrived throughout December, which caused me to switch to a different WiFi provider, opting for fiber due to the lack of assistance. On January 9, 2025, your team came to retrieve the equipment without confirming my availability via WhatsApp. I allowed the engineers to take the equipment, as they stated it needed to be tested, and they assured me that a refund could be processed if everything was in order. During their visit, the engineers confirmed that the WiFi had been installed incorrectly and that there was a broken part contributing to the service issues which means the people who installed it put a broken part in it.This faulty installation resulted in the connection problems I experienced, including several days of no connectivity. Given the circumstances and the failure to provide the service promised, I kindly request the prompt processing of my full refund of R695.00. I appreciate your attention to this matter and look forward to your swift response. Thank you for your assistance. Noluvo !