No connection

My wifi has not been working since January I logged a query on the 29th of January with Ayabonga and he advised the issue has been escalated to the tech department i logged another complaint on the 4th still no one got back to me,I paid for a service that i am currently unable to use and that is unacceptable!!!!every month we face the same issue of connection whilst we are paying and this company is doing absolutely nothing about that. I want answers ASAP Ticket no 958915