1 reviews | Active since May 2024
no connection and taking to months to come and look for the issue, for goods sake
My wifi Fibre hasn't been working since the beginning of the month December, because it normally does that on the festive season I did not pay any mind and I was constantly at work working over time. When I'm at home I had to connect my television on my phone on order for me to stream. 4th of January I called for assistance and I was told that they can't resolve the issue and it has been sent up to the technicians and they will call me within 5 to 7 working days, today is the 15th and it marks day number 9 and I haven't received any call to schedule the date for the technicians to come and sort out my issue. The worst part is that today is the 15th and another debit order has occurred, I'm paying for the second time today for probably another whole month for no WiFi. Please guys sort this issue out
Thank you for reaching out and bringing this matter to our attention. We sincerely apologise for the inconvenience you’ve experienced with your WiFi service and the delay in resolving the issue.
We understand how frustrating it must be to face service interruptions and not receive timely updates. Your ticket has been escalated, and we will prioritise getting this resolved for you. Our team will contact you to schedule a visit from our technicians and ensure your WiFi is restored promptly. One of our customer support agents tried to contact Lerato an hour ago but her phone was answered.
Regarding the debit order, we’ll review your account and provide feedback on how we can address this to ensure you receive the service you’re paying for.
We appreciate your patience and understanding as we work to resolve this matter. Please don’t hesitate to contact us directly for further updates.
Connecting iKasi to the World,
TooMuchWifi.
Thank you for reaching out and bringing this matter to our attention. We sincerely apologise for the inconvenience you’ve experienced with your WiFi service and the delay in resolving the issue.
We understand how frustrating it must be to face service interruptions and not receive timely updates. Your ticket has been escalated, and we will prioritise getting this resolved for you. Our team will contact you to schedule a visit from our technicians and ensure your WiFi is restored promptly. One of our customer support agents tried to contact Lerato an hour ago but her phone was answered.
Regarding the debit order, we’ll review your account and provide feedback on how we can address this to ensure you receive the service you’re paying for.
We appreciate your patience and understanding as we work to resolve this matter. Please don’t hesitate to contact us directly for further updates.
Connecting iKasi to the World,
TooMuchWifi.