No connection

I am writing to formally complain about the poor service I have experienced with my WiFi connection.

I have been a customer for the past two years, but my recent experience has been extremely disappointing. Despite having paid for the service, I have had no connection for the past three weeks. I have made several attempts to contact support, but no assistance has been provided.

Additionally, I was asked to be available at home today for a technician visit. I waited the entire day, but no one arrived, and I did not receive any phone call or communication regarding the delay or cancellation.

This situation has caused significant inconvenience, especially as the service was installed for my children to complete their schoolwork.

I kindly request that this issue be resolved urgently. I would also appreciate clear communication regarding the status of my service and technician visits going forward.

If this matter is not resolved promptly, I will have no choice but to consider cancelling my service. As the staff members attempted to be managers while they not luckly i do record when im calling .

I look forward to your immediate response.