aM
anele M
1 reviews | Active since Jul 2022
15 Jul 2025, 20:16
LACK OF INSTALLATION
It's my 30th birthmonth and I choose peace more than ratchetness. I do not wish to resort into rating companies low, especially companies that are an assist to the black community. It's now day 7 excluding weekends and day 9 including weekend. I've been waiting for an installation. I paid last week on Monday. It's very frustrating because I chose to switch from another service provider thinking that by the time my data depletes on the 14th of July you would have come here. I need an installation as soon as yesterday because I run a business, you have no idea how much I lost in just one day 15 July alone because I did not work as I should have.
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TooMuchWifi's replyOfficial
16 Jul 2025, 08:36Hi Anele,
Welcome to TooMuchWifi, and thank you for choosing us.
You are currently on day 7 of your SLA, which begins the day after your payment is verified by our Data Management team. Your order is on the scheduling waiting list, and our team will contact you as soon as a confirmed installation date becomes available. We sincerely apologise if the SLA timeframe or waiting period was not clearly communicated to you earlier. We understand the impact this delay may be having on your business and truly regret that your installation has not yet been completed.
We will escalate your request for feedback from the Scheduling Team and will provide you with an update as soon as we receive a response. Once again, we sincerely apologise for the lack of communication and appreciate your continued patience.
Connecting iKasi to the World,
TooMuchWifi.
Welcome to TooMuchWifi, and thank you for choosing us.
You are currently on day 7 of your SLA, which begins the day after your payment is verified by our Data Management team. Your order is on the scheduling waiting list, and our team will contact you as soon as a confirmed installation date becomes available. We sincerely apologise if the SLA timeframe or waiting period was not clearly communicated to you earlier. We understand the impact this delay may be having on your business and truly regret that your installation has not yet been completed.
We will escalate your request for feedback from the Scheduling Team and will provide you with an update as soon as we receive a response. Once again, we sincerely apologise for the lack of communication and appreciate your continued patience.
Connecting iKasi to the World,
TooMuchWifi.
TooMuchWifi's reply16 Jul 2025, 08:36
Official
Hi Anele,
Welcome to TooMuchWifi, and thank you for choosing us.
You are currently on day 7 of your SLA, which begins the day after your payment is verified by our Data Management team. Your order is on the scheduling waiting list, and our team will contact you as soon as a confirmed installation date becomes available. We sincerely apologise if the SLA timeframe or waiting period was not clearly communicated to you earlier. We understand the impact this delay may be having on your business and truly regret that your installation has not yet been completed.
We will escalate your request for feedback from the Scheduling Team and will provide you with an update as soon as we receive a response. Once again, we sincerely apologise for the lack of communication and appreciate your continued patience.
Connecting iKasi to the World,
TooMuchWifi.
Welcome to TooMuchWifi, and thank you for choosing us.
You are currently on day 7 of your SLA, which begins the day after your payment is verified by our Data Management team. Your order is on the scheduling waiting list, and our team will contact you as soon as a confirmed installation date becomes available. We sincerely apologise if the SLA timeframe or waiting period was not clearly communicated to you earlier. We understand the impact this delay may be having on your business and truly regret that your installation has not yet been completed.
We will escalate your request for feedback from the Scheduling Team and will provide you with an update as soon as we receive a response. Once again, we sincerely apologise for the lack of communication and appreciate your continued patience.
Connecting iKasi to the World,
TooMuchWifi.