I've been without internet from Wednesday last week and I ve been reporting since then on a daily basis with the response " a ticket has been logged for the call only got helped to

I've been without internet from Wednesday last week and I ve been reporting since then on a daily basis with the response " a ticket has been logged for the call only got helped to. Imagine being without internet for almost a week and you are expected make a full payment. I think they need to respond promptly on incidents logged as this is unacceptable