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nozuko.simemo nozuko.simemo

1 reviews | Active since May 2016

09 Mar 2025, 07:00

😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡 It's the 5th day since I opened a ticket no one is calling me back to sort out my issue

😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡 It's the 5th day since I opened a ticket no one is calling me back to sort out my issue. I'm so so tired of your incompetence at Too much Wifi. I'm seriously going to take screen shorts of all of this communication with you to the social platforms. No maan I pay every month and for what???? To be ignored when I have connection issues. What was the purpose of getting wifi. To stay connected. Your standard of customer service is rotten. I had to personally call in Friday myself after I received a ticket number 3 days ago. No one called me. When I spoke to a consultant they said they don't know why no one called me and they referred me to a technician who tried to sort out my issue Friday but still up this day I'm still experiencing the same problem. I'm without connection. I'm so annoyed by this experience. I don't know how much money I have spend buying data. Let alone that I can't watch TV. I feel like I'm being ****med as I'm paying 2 times for the same thing.

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Replies (1)
TooMuchWifi
TooMuchWifi's reply13 Mar 2025, 09:28
Official
Hi Nozuko, 

Thank you for raising your concerns. Customer satisfaction is our top priority and we want to do everything we can to assist you with excellence. Your previous ticket was closed as the matter has bee resolved, we will escalate the new ticket back to technical support for further assistance and a way forward on the issue you are experiencing, kindly also send us pictures of the wifi. 

Connecting iKasi to the World,
TooMuchWifi.