Internet service provider

If I could give zero stars for too much wifi I would. I have waited an entire 3 weeks for installation, with no communication from Too much wifi. The agents make promises to find out what is happening and do not fulfil them which is the company’s fault, I believe agents would give feedback if they could. I have requested a refund multiple times and was told that would be escalated and someone would call me. Nobody ever called. The last time I asked for a refund the agent said they would escalate it. Later I got a message that a date has been reserved for the 14/06/2025, slot between 8-5. I decided to call in earlier to confirm the appointment, I was told the technicians need a picture of the house and I was supposed to send this prior, nobody told me about that at all until I had to call in. I asked if I send the picture will the technician still come out today. She said yes, still sounded hesitant. All she could confidently say was “ the appointment is still booked in for today between 8-5”

I have waited all day and called them very last minute, only to be told they don’t know what happened the technician was supposed to come. I have waited for so long! I requested for a refund again, and asked to not be given another date for installation so I can wait in all day. I am so tired Too Much Wifi and their terrible service.