MR
Mallone R
1 reviews | Active since Dec 2024
16 Dec 2024, 18:10
Installation deyal
I'm not very happy with the service..I'm a new customer made payment on the 29th of November for the installation but up to now I'm still not help and no update too which is very bad since I will be expecting them to act accordingly..my first installation was scheduled on the 6th of December..I took off day from work and waited the while day at home ,no one came or phone .only to receive a message when I followed up with the rep he then told me that the installation team could get hold me ,can you imagine that!!
Please I need my installation done please and thank you
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TooMuchWifi's replyOfficial
18 Dec 2024, 10:00Hi Mallone, Thank you for reaching out to us and bringing this to our attention. We reviewed your profile notes and we noticed our technical team and scheduling team tried calling you on the 6th of December and both your phones rang once and straight to voicemail (number ending with 8231 and 3616) . However you are proposed scheduled for tomorrow the 19th December 2024, please let us know which number can the technicians call you on ? We apologise for the delay.
TooMuchWifi's reply18 Dec 2024, 10:00
Official
Hi Mallone, Thank you for reaching out to us and bringing this to our attention. We reviewed your profile notes and we noticed our technical team and scheduling team tried calling you on the 6th of December and both your phones rang once and straight to voicemail (number ending with 8231 and 3616) . However you are proposed scheduled for tomorrow the 19th December 2024, please let us know which number can the technicians call you on ? We apologise for the delay.